Return and Refund Policy

Thanks for shopping at Sofielafee.com
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
Refunds will be rejected or partially granted if the returned item is not in its original condition, is damaged or have missing parts, for reasons not due to our error.

If your return is approved, we will initiate a refund to your credit card or original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@sofielafee.com.

Shipping

To return your product, you should mail your product to: Sofielafee Ltd Returns, 30-32 Catterick Road, Flat 3, Manchester, MAN, M20 6HJ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us contact@sofielafee.com